← Back to HotelOS

Terms of Service

These Terms of Service ("Terms") govern access to and use of HotelOS (the "Service") provided by HotelOS ("we", "us", "our"). By creating an account, starting a trial, or using the Service, you ("Customer", "you") agree to these Terms. The Service is intended for businesses only (B2B); it is not directed to consumers.

1. Definitions

• Service — the HotelOS cloud hotel-management software and website.
• Customer — the business entity that subscribes to the Service.
• User — an individual (e.g. staff member) authorized by the Customer to use the Service.
• Customer Data — data the Customer or its Users enter into the Service, including guest data.

2. The Service

HotelOS is cloud-based hotel-management software accessible via web browser, providing reservation management, guest tracking, invoicing, reporting and related features as documented on our website. Features may evolve over time.

3. Eligibility & Accounts

• You must be at least 18 and authorized to enter into these Terms on behalf of your business.
• You are responsible for the confidentiality of account credentials and for all activity under your account and your Users.
• You must provide accurate information and keep it up to date.
• Notify us promptly of any unauthorized access or security incident affecting your account.

4. Subscriptions, Fees & Taxes

• Subscriptions are billed monthly or annually in advance, at the plan price shown at purchase.
• Prices are exclusive of any applicable taxes (e.g. VAT), which you are responsible for where they apply.
• We may change prices or plans; changes apply to your next billing cycle and we will give reasonable prior notice.
• Late or failed payment may lead to suspension after notice. You remain liable for amounts due.

5. Free Trial

A 14-day free trial is available on all plans (no credit card required). At the end of the trial, continued use requires a paid subscription. We may modify or withdraw trial offers at any time.

6. Acceptable Use

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any laws;
• Attempt to gain unauthorized access to systems or other customers' data;
• Reverse engineer, decompile, or attempt to extract source code, except as permitted by law;
• Use automated systems (bots, scrapers) without our prior written permission;
• Resell, sublicense or provide the Service to third parties without our agreement;
• Upload malicious code or store data that infringes intellectual-property or privacy rights.

7. Customer Data & Your Responsibilities

As between you and us, you are the data controller of Customer Data (including guest data) and we are the processor, processing it on your instructions under our Privacy Policy and Data Processing Agreement. You are responsible for:

• Having a lawful basis to collect and store guest data (including any identity/passport details) and informing your guests as required;
• The accuracy and legality of Customer Data and how your Users use it;
• Complying with your local tax, hospitality, guest-registration and data-protection obligations.

8. Intellectual Property

The Service, its software, design, trademarks and content are owned by us or our licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No rights are granted except as expressly stated.

9. Data Ownership, Export & Deletion

You retain all rights to your Customer Data. We never claim ownership of your guest records, reservations or business information. You can export your data in standard formats at any time. After account termination we retain data for 30 days to allow recovery, then permanently delete it, except where the law requires longer retention.

10. Service Availability & Support

We target 99.5% monthly uptime. The Service may occasionally be unavailable due to scheduled maintenance or factors beyond our control. We provide support per your plan and will act in good faith to minimize disruption.

11. Renewal, Non-Renewal & Termination

• Subscriptions are prepaid and run until the end of the paid billing period (monthly or yearly).
• All fees are non-refundable, including for any unused time. We do not provide full or prorated refunds.
• There is no long-term lock-in: when a paid period ends, you simply choose whether to continue. Access remains active until the end of the period already paid for.
• We may suspend or terminate accounts for non-payment, security risk or breach of these Terms, with notice where practicable.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, lost revenue or profits, business interruption, or loss of data due to user error or third-party issues. Our total aggregate liability for any claim is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot be excluded by law.

14. Indemnification

You agree to indemnify and hold us harmless from claims, damages and costs arising out of your Customer Data, your use of the Service in breach of these Terms or applicable law, or your violation of third-party rights (including your guests' privacy rights).

15. Force Majeure

We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including natural disasters, outages of telecommunications or hosting providers, cyber-attacks, strikes, war or government action.

16. Changes to the Service & Terms

We may modify the Service and these Terms. Material changes to the Terms will be communicated by email at least 30 days before they take effect. Continued use after changes take effect constitutes acceptance.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of Bosnia and Herzegovina. Disputes will be subject to the courts of Sarajevo, unless mandatory law provides otherwise or we agree otherwise in writing.

18. General

• Entire agreement: these Terms and the Privacy Policy are the entire agreement between us regarding the Service.
• Severability: if a provision is unenforceable, the rest remains in effect.
• Waiver: failure to enforce a right is not a waiver of it.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger or sale.
• Notices: we may give notices by email or via the Service.

19. Contact

Questions about these Terms:

• Email: [email protected]
• Phone: 062 229 466
• Operator / registered details: [legal entity name, registration number and registered address — to be completed]